We accept cash, Visa, MasterCard, Discover, Amex, Apple Pay, and Google Wallet.
Can we just come in and play any day?
Yes. Check our business hours and come on in. A game of Laser Tag lasts 7 minutes, with a new game starting every 10 minutes. Even if our birthday parties are completely booked, we still have a game every 20 minutes available for the public. The games are first-come, first-served, and we can fit up to 48 players in each game. Public games run on the hour, 20 after, and 40 after the hour. If your group would like to schedule a break in between your game times to play in the arcade or to eat, just let us know.
How does your arcade work? I don’t see anywhere to put tokens.
Purchase a Power Play Card from Game Control or one of our Kiosks in the Arcade. You can load and re-load for any amount of credits. No more fiddling with tokens!
Swipe the game you want to play. Before you swipe, the screen will show how many credits it is to play that game. After you swipe, the card reader will display how many credits you have left on your card. If you win tickets, they will automatically download to your card. No more feeding tickets in a machine!
Redeem all those hard-earned tickets for prizes at our Redemption Counter, or save them up for something amazing in our Prize Vault! No more losing slips of paper, or having them fade. It’s all stored on your card! Visit a kiosk and be sure to register your card.
Can I bring my own cake?
Yes. The only outside food that we DO allow is a birthday cake. The LA Dept. of Health & Hospitals requires that we dispense any temperature controlled dairy substances. Ice cream is available for $1.29 per cup, or if you are bringing your own cake, you can substitute the cupcakes for ice cream.
Do I need to bring my own paper products?
No. We supply all cups, plates, plates, candles, and flatware. Our job is to make sure that you don’t have to bring anything.
What if I want a themed party?
If you would like to stop by and take a tour of our facility and party rooms, please feel free. We would be happy to show you around. You are welcome to bring additional decorations – however, nothing can be attached to the murals in the party rooms with tape, staples or pins. Also, no confetti or glitter is allowed in any area of the building.
Who will be playing in my Laser Tag games?
If you reserve a Mega party, it will just be your group in the arena for each game. If you book an Original, you will play with another Original party within a two-year age difference.
Will I be charged for adults or children who are under 46” tall?
For the Original and Mega, you will NOT be charged for any children under the height requirement since they will be unable to play Laser Tag. You will only be charged for adults 18+ if you want them to play Laser Tag. Each adult is $2 per game, which will be added to your bill. Soft drinks will be supplied for all guests. If you would like to order extra pizza, just let your host know.
Is my deposit refundable?
Your deposit is refundable or transferrable if your party is cancelled at least 10 days prior to your scheduled date.
How do I reserve a party time?
Reserving your event is simple. Either call us and one of our party specialists can walk you through the process or you can book directly on our website. A $100 deposit is required upon booking, and will go towards the balance due at the end of the party.
Am I allowed to tip the party host?
Great service is included in your package, but for exceptional service, a gratuity is customary and acceptable.
When do I need to arrive?
Tell your guests to arrive when the party time is set to begin. We already have 15 minutes built into the start of the party for arrival time for your guests. You should arrive only 5-10 minutes early to check in with your party host.
Are we able to stay longer than our party time?
We want our guests to stay if they wish, however, your party room and host are only available during your party time. You can always stay and play games after your event, but your party room will be used to accommodate other parties. Also, please keep in mind-Party bookings run to a set schedule. Late arrivals will lose time from their bookings.
How far in advance should I book my event?
The most popular times book quickly on Friday, Saturday and Sunday. Weekdays are more flexible and easier to accommodate your party needs. To ensure you get the date and time you are looking for, we recommend booking 6 weeks in advance.