Frequently Asked Questions
General Questions
Can we just come in and play any day?
Yes. Check our business hours and come in. A game of Laser Tag lasts 7 minutes. We run a game every 10 minutes. Even if our birthday parties are completely booked, we still have a game every 20 minutes available for the public. The games are first come, first served and we can fit up to 44 players in each game. Public games run at the o’clock, 20 after, and 40 after the hour. If your group would like to schedule a break in between your game times to play in the arcade or to eat, just let us know.
What methods of payment do you accept?
We accept cash, check, Visa, MasterCard, Discover and American Express. Proper ID is required for all non-cash transactions.
I don't want to play laser tag, I just want to rent your room for a shower or meeting. Can I do this?
Yes, we have an event center that is fully operational with a media center for presentations or video montages. We have tables and chairs and can host up to 55 people seated. We also have a full catering menu (PDF) that can meet your event needs. Learn more about our private room rentals
Party Questions
Can I bring my own cake?
Yes. The only outside food that we do allow is a birthday cake.
What kind of cake is included in your party packages?
The original birthday includes a ¼ pan sheet cake and the mega birthday includes a ½ pan sheet cake. You can choose chocolate or white cake and it will be decorated with white icing, sprinkles, red trim and the Laser Tag Logo. It will have “Happy Birthday (Child’s Name)” unless otherwise stated.
Where do you purchase your cakes?
After months of careful tasting (yum), we choose to get our cakes baked fresh from Sweet Creations bakery on Sherwood Forest Blvd.
Am I allowed to tip the Party host or hostess?
Great service is included in your package, but for exceptional service, a gratuity is customary and acceptable.
When do I need to arrive?
Tell your guests to arrive when the party time is set to begin. We already have 15 minutes built in to the start of the party for arrival time for your guests. You should arrive only 5 to 10 minutes early to check in with your party host/ess. At this time you will need to decide what type of pizza and drinks you would like for your event and the host/ess will review how the party will run and see if you would like to add on party upgrades.
Will I be charged for adults or children who are under 7 years old or 48 inches tall?
Children not meeting the age OR height requirements will not be charged for since they can not play Laser Tag. Adults (18+) will only be charged for if you want them to play Laser Tag. Each adult is charged $2.00 per game and this will be added to your bill. Soft drinks will be supplied for all guests. If you would like to order extra pizza, just let your host/ess know. Large one-topping pizzas for parties are $10 plus tax.
Do I need to bring my own paper products?
No. We supply all cups, plates, napkins, candles and flatware. Our job is to make sure that you don’t have to bring anything.
What if I want a themed party?
If you would like to stop by and take a tour of our facility and party rooms, please feel free. We would be happy to show you around. You are welcome to bring additional decorations, however nothing can be attached to the murals in the party rooms with tape, staples, or pins. Also, please no confetti or glitter is allowed in any area of the building.
Do you have party favors?
Yes. On the front of your confirmation letter you can see some of the favors that we offer which includes everything from tokens, cups, pens, and candy to ice cream, invitations, glow products and T-shirts. You can build any size favor package that you wish. Either stop by before your party to pick them out ahead of time or just speak with your host/ess the day of the event.
What do I have to do to reserve a party time?
Either call us or complete our online reservation request and we will contact you. A $50 or $100 deposit will be required upon booking. The deposit will come off of the party total. If you book your party in house, you can tour the facility, learn more about the party, review our party options, and maybe pick up some invitations. For your check information, please include the date and time of the event along with your drivers license # and date of birth.
Is my deposit refundable?
Your deposit is only refundable or transferable if your party is canceled at least 10 days prior to the scheduled date.
How far in advance should I book my event?
Friday, Saturday and Sunday’s most popular times book up fast. Weekdays are more flexible and easier to accommodate your party needs. To get the date and time you are looking for, please call us at least 2 months in advance.
Who will be playing in my Laser Tag games?
If you reserve a Mega birthday party, or a Mega Group, it will just be your group in the arena for each game. If you book an original birthday you will be playing with, not against, another original birthday. We will only book originals with up to a 2 year age difference.